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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kaila B

October 12, 2026

5  out of  5
rating by Kaila B
"Nick was great! He managed to make the car insurance process smooth, explained anything I had questions to and was very personable! Thank you again Nick!"
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Jamilyn Bertsch

October 9, 2026

5  out of  5
rating by Jamilyn Bertsch
"Nick Marcella made switching our insurance easy during a busy move. He was knowledgeable when answering my many questions, explained our options clearly, and responded quickly to every email and text. We compared quotes across several agencies and carriers, and he got us what we wanted at a better price. I’m glad our friends recommended we reach out to the LaChance Insurance Agency, and I highly recommend Nick!"
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Kia-Raja Smith

October 9, 2026

5  out of  5
rating by Kia-Raja Smith
"I work for Rensselaer Honda. I love going to Nick! He gets it done in a timey manor and so efficient. I send all my clients to him!"
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Kia Smith

October 9, 2026

5  out of  5
rating by Kia Smith
"Nick was absolutely amazing! He helped me && was so informative! I’ll recommend him to anyone!"
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Gerry Houk

September 30, 2026

1  out of  5
rating by Gerry Houk
"Extremely disappointed in State Farm. And LaChance agency. Homeowners claim denied. Claims department caught in multiple lies. Lachance agency did nothing to help , all they did was tell you what you wanted to hear to get you off the phone. My claim should have been approved and I should have had the support from the agency yet I did not. They’ll be happy to take your money but forget about getting any back , this leaves me with no running water. Not heat and no hot water. Due to this denial I now have to file bankruptcy, but State Farm and Eric Lachance could care less."
We responded:
"We are deeply sorry that your claims experience did not result in coverage for your loss. Our agency is committed to helping out to the best of our ability with any claim, however our claims department handles all claims related matters. "
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Addy akif

September 30, 2026

5  out of  5
rating by Addy akif
"Worked with Nick absolute pleasure to work with and totally impressed with his patience"
We responded:
"Thank you so much for your positive review about your experience with Nick! We love hearing your feedback on your experience! "
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Ketut Dartawan

September 3, 2026

5  out of  5
rating by Ketut Dartawan
"It was a pleasure working with Nick to arrange both property and auto insurance coverage. He was easy to reach, friendly, reliable, and very patient throughout the entire process. He took the time to answer our questions and made everything much easier to navigate.

I would definitely recommend Nick and his team to family and friends. Excellent service!"
We responded:
"Thank you so much for such a positive review of your experience with Nick! We are so thrilled to hear that everything went so smoothly! Please let us know how we can continue to help you in the future! "
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Eva Zoller

September 2, 2026

5  out of  5
rating by Eva Zoller
"Nick was great to work with! He helped my dad get set up with renters insurance and made the entire process quick and easy. He was friendly, knowledgeable, and very helpful throughout the process. We really appreciated his assistance and would definitely recommend him to anyone looking for insurance. Thanks again, Nick!"
We responded:
"So thankful to hear that you had such a great experience with Nick from our office! Please let us know how we can continue to serve you for your insurance needs in the future! "
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Lori B

August 18, 2026

5  out of  5
rating by Lori B
"I worked with Nick getting homeowners insurance for an estate property. He was exceptionally kind and understanding regarding my situation. He went above and beyond to help me get what I needed. Definitely a great asset to his team."
We responded:
"Hi Lori! Thank you so much for your amazing review of Nick! We are so thrilled to hear of how you had such a great experience during such a sensitive time. Please let us know how we can continue to help assist you in the future! "
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Thomas Becker

July 30, 2026

5  out of  5
rating by Thomas Becker
"Nick was great! Answered all my questions and got my policy together super quickly."
We responded:
"We are so thrilled to hear that you got all of your questions answered! Please don't hesitate to reach out in the future if there is anything you need! "
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Marla Cylkoff

July 10, 2026

5  out of  5
rating by Marla Cylkoff
"I can’t thank Nick Marcella enough for his
kindness, patience, and genuine care. From the very beginning, he took the time to get to know me, answered every question with honesty, and made me feel completely comfortable while helping me with both my car and life insurance. It is very rare to not only find someone who is helpful, knowledgeable, and professional but who genuinely cares about the people he helps. I am so grateful for everything that you have done. Thank you, Nick!"
We responded:
"Thank you so much for your amazing review and feedback of your experience with Nick! We are thrilled to hear of how everything went. Please let us know how we can continue to serve you! "
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Izzy Bennett

June 23, 2026

5  out of  5
rating by Izzy Bennett
"Working with Analeeza was great! She deserves a "C" as for:
Competent
Cordial
Complete
Actually, that adds up to an A-plus!
Glad to have Analeeza taking good care of us."
We responded:
"Love this review! Thank you so much for your positive feedback and all of the awesome things you shared about Analeeza! Please don't hesitate to reach out again if you need anything further! "
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Khuraman Hajiyeva

June 17, 2026

5  out of  5
rating by Khuraman Hajiyeva
"I had a great experience working with Nick Marcella on my renter's insurance. He was knowledgeable, responsive, and made the whole process easy from start to finish. Thanks to his help, getting insured was quick and hassle-free. I highly recommend Nick to anyone looking for excellent service and support."
We responded:
"We are so thrilled to hear of the awesome experience you had with Nick while getting your renters insurance! Thank you so much for leaving such a great review! "
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Scott Ward

June 5, 2026

5  out of  5
rating by Scott Ward
"Big shout out to Nick!"
We responded:
"Thank you so much for the five star review and big shout out!! "
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Kevin Place

May 28, 2026

5  out of  5
rating by Kevin Place
"Spoke with Nick who was a great help with my situation. He was very knowledgeable, respectful, and showed he really cared about my situation. I would highly recommend him."
We responded:
"Thank you so much for your positive review of your experience with Nick!! We are so thrilled to hear of your experience with him! Please let us know how we can continue to help you in the future! "
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Mary Rogers

May 22, 2026

5  out of  5
rating by Mary Rogers
"I was looking for a new agency by polling people in a local social media group and the Erik LaChance Agency came highly recommended by a number of people.

I called the agency and was delighted to work with Nick Marcella, who gave me great prices on auto and homeowners insurance. He took the time to answer all of my many questions respectfully and with knowledge and care. His friendly, can-do manner helped make the transition process smooth and easy. It was a pleasure working with Nick."
We responded:
"So happy to hear that you had such an awesome experience with Nick from our agency! Please let us know how we can continue to help you in the future! "
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Samantha Adonis

May 4, 2026

5  out of  5
rating by Samantha Adonis
"Nick Marcella is so helpful. He was very conversational and cared about what I needed, I would recommend him to anyone."
We responded:
"Thank you so much for your amazing feedback! We love knowing you felt so well cared for during your call! Please let us know how we can continue to help you going forward! "
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Adrianne Reid

May 1, 2026

5  out of  5
rating by Adrianne Reid
"Signing up was super easy! It took about ten minutes and it was done. Nick made it possible to go through the process worry free. Thank you and a huge thumbs up!"
We responded:
"So thankful to hear how amazing your experience was with Nick! Please let us know how we can continue to help you going forward! "
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Steven Aft

April 28, 2026

5  out of  5
rating by Steven Aft
"Erik and his team are amazing! They take the time to understand what and who is most important to you and educate you on how best to protect both! If you are looking for an agent and team who cares and is passionate about excellent customer service, you must check out the LaChance Agency! You will be so happy you did! Keep up the great work, team!"
We responded:
"Thank you so much for your awesome feedback, Steven! We always appreciate hearing of positive experiences had and that you felt heard and valued! Please let us know how we can continue to help you and your friends and family in the future! "
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Aselin Watson

April 27, 2026

5  out of  5
rating by Aselin Watson
"Erik was amazing with helping me get a Renter’s insurance policy that fit my needs. This man spent 45 minutes on the phone with my property manager to make sure I was able to get coverage that met their requirements. He’s also hilarious."
We responded:
"So thrilled to hear of your awesome experience with our agency! Please let us know how we can continue to help you going forward! "
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Alexandra Yudiski

April 16, 2026

5  out of  5
rating by Alexandra Yudiski
"Nick Marcella was very responsive and answer all my questions easily. He also prompted if I had any questions or concerns about anything multiples times. Great service"
We responded:
"Hi Alexandra!

Thank you so much for your kind review and amazing feedback! We appreciate knowing you were well taken care of and had all of your questions answered! Please let us know if we can help you in any way in the future! "
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Alexander Keefer

April 10, 2026

5  out of  5
rating by Alexander Keefer
"Caroline Dolan made it incredibly simple and straightforward to get my home and auto insurance bundled and all set as my family and I were in the process of a chaotic move! She was incredibly quick to respond and always available!"
We responded:
"We are so thrilled to hear of the incredible experience you had with Caroline from our office! Please let us know how we can continue to help you in the future! "
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Jade Analese

April 2, 2026

5  out of  5
rating by Jade Analese
"Nick M. was very helpful in setting up my insurance policy!"
We responded:
"So thrilled to hear that you had a great experience with Nick and our agency! Please let us know how we can continue to help you in the future! "
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Chris Wigle

April 2, 2026

5  out of  5
rating by Chris Wigle
"Even tho I was a right fit for State Farm Nick Marcella put me on game to some insurance tips and tricks that was just as available, thank you"
We responded:
"Thank you so much for your awesome feedback! We always want to do what's best for you, regardless!! Thank you for your trust! "
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Kevin Trigonis

March 27, 2026

5  out of  5
rating by Kevin Trigonis
"Nick was absolutely amazing to work with. His knowledge of the insurance industry was impressive. I could tell he truly cared about me and my family."
We responded:
"Thank you for your awesome feedback! We are so thrilled to hear of your positive experience in working with Nick! Please let us know how we can continue to serve and protect your family and all of their insurance needs! "